Here you'll find answers to common questions about ordering, shipping, and our products. If you don't see your question addressed, please contact our customer service team. We're here to help make your art-buying experience smooth and enjoyable.
You can place an order through our website or by visiting our gallery in Seoul. For online orders, simply select the items you wish to purchase, add them to your cart, and follow the checkout process. If you're interested in a piece that's not available online, please contact us directly.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and the size of the item. You can view estimated shipping costs during the checkout process before finalizing your order.
We take great care in packaging our artworks, but if you receive a damaged item, please contact us within 48 hours of delivery with photos of the damage. We'll work with you to resolve the issue, either by replacing the item or providing a refund.
Processing times vary depending on the item. In-stock items typically ship within 3-5 business days. For made-to-order or custom pieces, please allow 2-6 weeks for creation and shipping. Once your order ships, you'll receive a tracking number to monitor its progress.
Processing times vary depending on the item. In-stock items typically ship within 3-5 business days. For made-to-order or custom pieces, please allow 2-6 weeks for creation and shipping. Once your order ships, you'll receive a tracking number to monitor its progress.
Yes, all artworks purchased from Kiebo come with a certificate of authenticity. This document verifies the piece's origin, provides details about the artist, and includes information about the materials and techniques used. For traditional crafts, we also provide information about the item's cultural significance and the region it comes from. This certificate not only guarantees the authenticity of your purchase but also serves as a valuable resource for understanding and appreciating your new piece of Korean art.